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I Need A Mobile Warranty Terms
We are proud to offer all our customers with a 12 month warranty on majority of our products which include all iPhones, Samsungs and iPads. Please see the full scope of our warranty in the table below.
12 Months
We are happy to repair your device within 12 months of purchase for any of the eligible faults below;
1 Free Repair
Our 12 month warranty only covers one opportunity to repair your device for the faults below;
Repair Only
Our warranty only covers one free repair of your device for minor faults. We do not offer refunds.
No Postage £
Our device does not cover return postage costs. Please send using tracked delivery for your safety.
| Fault | Covered? | Restrictions |
|---|---|---|
| Wifi, Bluetooth & GPS | ||
 |  | |
| Charge Port & Battery | ||
 | | We can only replace faulty batteries within 3 months of purchase. |
| Front & Back Camera (Inc Flash) | ||
 | | |
| Speaker, Loudspeaker & Headset | ||
 | | |
| Digitizer & LCD | ||
 | | Our 12 month warranty does not cover LCD damage, cracks, smashes, faulty touch screens, pixel damage. |
| Memory & SD Card Slot | ||
 | | |
| Proximity & Accelerometer | ||
 | | |
| Phone Signal | ||
 | | |
| Fingerprint Sensor | ||
 |  | Our 12 month warranty does not cover a faulty fingerprint or iris sensor. |
| Apple ID or iCloud Lock | ||
 | | Our 12 month warranty does not cover devices that have security locks including Apple ID, iCloud, Samsung or Google locks. |
| Water Damage | ||
 | | Our 12 month warranty does not cover water damage. |
| Device does not turn on | ||
 | | Our 12 month warranty does not cover any devices that do not turn on, irrespective of the fault. |