These terms and conditions apply to all customers placing orders. In these Terms and Conditions; ‘Goods’ means goods, products or services offered for sale by us.

PLACING AN ORDER & STOCK AVAILABILITY

Your order will only be accepted if received from the United Kingdom or eligible European countries and from persons over the age of 18.

Overseas orders are subject to availability.

All items offered on our website are subject to availability. We will where possible advise you via our website, details of any items that are currently out of stock. If you do order an item and it is out of stock we will notify you within 1 working day of your order being placed. At that point we will advise you of the likely time scale of any delay, you can then decide to either wait for the item to come in to stock, or cancel your order for a full refund.

You can place your order via our secure online website 24 hours a day, 7 days a week.

On occasions, we may have to conduct further security checks upon payment due to the rise of fraudulent online transactions, to help protect both you and us. Our Customer Services may request that you provide us with proof of address and/or proof of identification before your order can be processed. When this happens we will contact you to request the information required.

We can deliver to another address to that of the billing address but please note that extra documentation may be needed to comply with such orders.

When you pay for your order by credit or debit card we carry out checks or “authorisations” with the card issuer for security reasons. Should any problems occur with the authorisation of your card we will contact you with further details.

Fraud » In order to maintain customer security we carry out both manual and electronic security checking on all orders, in certain circumstances it may be necessary to contact you for further information.

We reserve the right to cancel accounts and/or block incoming emails from any nuisance or suspected fraudulent activity.

Complications that are caused by any of the above could delay the processing and dispatch of your order.

PAYMENT & OWNERSHIP OF GOODS

We accept payment by all major credit/debit card suppliers and PayPal.

Goods supplied by us remain our property until those goods have been paid for in full. If payment is declined by your card issuer, you will be emailed and asked to contact us.

If the goods have already been dispatched to you we may…
a) Ask you to return the goods to us at our cost; or
b) Require you to pay in full by alternative means within 48 hours.

These terms and conditions are part of our fraud prevention policy and are also invoked to protect you the customer from a perpetrator fraudulently using your identity and or credit card to obtain goods by deception.

If no attempt has been made by the customer to resolve a payment problem after 3 days, the product(s) will be unallocated from the order.

We reserve the right to cancel the order after 7 days.

Products are only allocated if they are available from stock.

WEBSITE ACCURACY

Although we work hard to ensure the information contained in our website is as accurate as possible, we would advise you to check with the manufacturer directly for specific information about an item.

Products, prices and offers are only valid at the time they are published on our website.

All images should be used only as a guide or representation of the item. Specifications and/or colours of products may change without prior notice.

The definition of an “Unlocked” phone is a device that can be used with any sim card. None of our devices are sold with airtime contracts and are sold as handset only. You receive literally the handset alone without any accessories, including a charger. You can purchase a charger and other accessories as “Add-Ons” which are available on each product page.

Please note we cannot guarantee that all network features will be supported by SIM free phones.

What do our Grades mean?

Pristine Condition
This in an excellent condition handset in almost perfect condition with hardly any marks or scratches. The handset has been fully tested by our trained technicians and it is in an excellent working order.

Very Good Condition
This is a very good condition handset showing light signs of use. Although there may be some light scratches, the handset has been fully tested and is in an excellent working order.

Good Condition
This is a  good condition handset showing medium signs of use. Although there may be some visible scratches, the handset has been fully tested by our trained technicians and is in an excellent working order.  You are getting a good handset at a very good price.

DELIVERY

When placing an order, you have the option to choose a courier. All the delivery services we offer are for next day services. We do not offer free delivery. Our “Next Day Delivery” refers to the service we choose when posting your order from the courier of your choice which is ultimately conditioned on the courier successfully delivering the goods. We are not liable for postage delays created by third party couriers which are not limited to but include;

  • Delivery to the wrong address
  • Delays  due to external factors e.g covid-19
  • Delays due to courier infrastructure delay

“Next day delivery” applies to orders placed before 2.30pm between Monday and Friday. Orders placed after 2.30pm on Thursday and before 2.30pm on Friday will be dispatched on Friday for delivery on Monday. Orders placed after 2.30pm on Friday and before 2.30pm on Monday will be dispatched on Monday for delivery on Tuesday.

We endeavour to dispatch all accessories which are in stock within 1-2 working days of the order being placed.

Parcels sent to remote parts of the United Kingdom, such as Northern Scotland, parts of Northern Ireland, and the Isle of Man, etc. may take longer to deliver.

If items are not collected and are returned to us by Royal Mail, an additional shipping charge will be charged by us, to resend goods.

Please note that delivery rules may be different during public holidays.

REFUND POLICY

We are more than happy to issue you a refund if the device is faulty providing the parts have not been altered or tampered with. We have a 30-day refund policy which includes weekends. As long as we receive your device back to us within 30 days of your received date, we will issue you a refund. Please note, if we receive the return even one day after the 30 days (including weekends) from your received date, your return maybe rejected.

Refunds are made within 24-48 hours and could take up to 3 days before they reach your account. You may also opt for a like for like replacement or an alternative device at a similar value and pay any difference.

NO WARRANTY INCLUDED

All products strictly come with 30 day returns policy and does not include any warranty. We do not offer a 12 month warranty or any kind of warranty except a 30 days return policy only. If you’re device is faulty after 30 days, we can offer to repair it at a quoted cost depending on the fault, however, we will not replace or refund the device. We do also not refund any return shipping costs.

PRICING

Accuracy of descriptions are as per the manufacturer and maybe subject to change. All product prices are in pound sterling and if purchased from outside the UK will be reflected on your bill at the exchange rate that your credit card company charges.

COUPONS

We regularly publish and disseminate coupon codes and work with many websites to push our offers. Our coupon codes can be used by anyone in the UK and unless specified an be used as many times as people wish. The only condition we have is that the coupons do not apply on sale items

ELECTRONIC COMMUNICATIONS

When you open an account with www.ineedamobile.com, place an order or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirements.

EVENTS OUTSIDE OUR CONTROL

If you create an order and your payment is declined, we will not send out the mobile phone until payment is resolved. If we send you a handset which is lost in the post, we will refund you and file a claim with Royal Mail or DPD in which case we may request additional information from you.

ACCIDENTAL WEBSITE ERRORS

If our website has a technical error resulting to an incorrect price for a product, we are not obliged to process the order and you will be refunded in full.