Refund Policy: Last Updated on 1st January 2021

Refund Policy

We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy, and we may request that you pay for the shipping of such goods back to you. Our refund policy does not affect your statutory rights.

Refund Process

  1. Request an RMA
  2. Return Authorization
    • Our returns team will review your request, authorise the return, and issue you with an RMA number
  3. Prepare Your Device
    • Ensure that all personal data is removed.
    • Disable and remove any Apple ID, iCloud, Samsung, or Google account locks before returning the device.
  4. Send Your Device
    • Return your handset and any included accessories in their original packaging, clearly marked with your RMA number, to:
  • INAM Return
  • Moss Bridge house
  • Moss Bridge Road
  • Rochdale
  • OL16 5EA

Policy 1.0 – Refunds and Replacements

  • If you find a fault with your device or simply change your mind, you are entitled to a full refund or replacement within 30 days of purchase, provided the device and all accessories are returned in their original condition and packaging.
  • After the initial 30 days, your device is still covered by an additional 60-day warranty.
    • If the handset becomes faulty after 30 days, we offer a free repair service.
    • If the handset cannot be repaired, we will provide a replacement device.

Policy 1.1 – Lost or Damaged in Transit

  • When returning your device(s), please ensure they are suitably packed and securely sealed.
  • The parcel remains your responsibility until it reaches us. We are not liable for goods damaged during transit.
  • We cannot accept responsibility for items lost en route to us.
  • If you use our freepost return service, the parcel is insured up to £150.
    • In the event of a lost parcel via this service, we will compensate you up to £150 for your device.

Policy 1.2 – Tampering

  • Any damage, fault, or virus affecting the original product that occurs due to user modifications, including unauthorised component or software changes, is not covered under warranty.
  • Any third-party repairs performed without our authorisation will also void the warranty.

Policy 1.4 – Return Period

All faulty devices must be returned within a strict 30-day period from the day you receive the item (delivery date). Once you notify us of a fault, the device must be returned within 14 days for the claim to be valid.

If you have any other questions regarding your returned item(s), simply email us at: orders@ineedamobile.com

Policy 1.5 – Grading Criteria

Please see our grading criteria below. Any returns we receive must reflect the original grade that it was sent to you in.

PRISTINE

  • No scuffs/scratches on the screen
  • No scuffs/scratches on the back casing
  • Very light scuffs/scratches on housing – but will generally still look relatively new/shiny

VERY GOOD

  • Small blemishes/scuffs, light scratches – defects must not be totally obvious
  • May have small light scratches on the screen
  • Scuffs / Scratches on housing – but will generally still look in decent condition

GOOD

  • Scratches on screen
  • Scratches & Scuffs on the back
  • May have small cracks at buttons & charging input

Policy 1.6 – 90-day warranty provided

  • All handsets come with a 90-day warranty for your peace of mind.
  • We also offer a 30-day money-back guarantee: If you’re not satisfied with your purchase, simply return the handset within 30 days for a full refund.
  • After the 30-day refund period, your handset is still covered by an additional 60 days of warranty:
  • If any issue arises, we will repair the handset free of charge.
  • If the handset cannot be repaired, we will provide a replacement.
  • Please note: Refunds are only available within the first 30 days from the date of delivery.
  • Warranty does not include accidental or liquid damage
  • Any third-party repairs carried out without our authorisation will void the warranty.
  • We can only provide a freepost return label for faulty handsets within 30 days of purchase. If you use our freepost return service, the parcel is insured up to £150. In the event of a lost parcel via this service, we will compensate up to £150 for your device.