Refund Policy

Refund Policy: Last Updated on 1st January 2021

We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our refund policy does not affect your statutory rights.

Refund Process

  1. You must create a RMA request using this link – return request form. 
  2. The returns team will then authorise the return and provide you with a RMA number. Return your device/accessories in their original packaging along with your RMA number to;

OL16 5EA

Policy 1.0 – Refunds and Replacements

If you have found a fault with your device or simply have changed your mind, you are entitled to a full refund or replacement within 30 days providing we receive the device(s) and accessories in the original condition they were sent in.

Policy 1.1 – Lost/Damage in Transit

Please make sure that when returning your device(s) that they are suitably packed and sealed securely.  Your parcel is your responsibility until it reaches us and we are not liable for goods that are damaged in transit.  We cannot accept responsibility for goods that are lost on the way to us.

Policy 1.2 – Tampering

Any damage, fault or virus defecting the original product occurring due to user modification, including component and software implementation not supplied by us will not be covered by any warranty.

Policy 1.3 – Returns Shipping Costs

We do not offer postage reimbursements or partial refunds. If you require a prepaid returns shipping label, we can provide one to you upon request. Please email or request a label using our live chat.

Policy 1.4 – Return Period

All faulty devices must be returned within a strict 30-day period from the day you receive the item (delivery date). We must receive the devices back within the 30-day period.

If you have any other questions regarding your returned item(s) simply email us at:

Policy 1.5 Grading Criteria

Please see our grading criteria below. Any returns we receive back must reflect the original grade that it was sent to you in.


  • No scuffs/scratches on the screen
  • No scuffs/scratches on the back casing
  • Very light scuffs/scratches on housing – but will generally still looking relatively new / shiny


  • Small blemishes / scuffs, light scratches – defects must not be totally obvious
  • May have small light scratches on screen
  • Scuffs / Scratches on housing – but will generally still look in decent condition


  • Scratches on screen
  • Scratches & Scuffs on back
  • May have small cracks at buttons & charging input


All products strictly come with 30 day returns policy and does not include any warranty. We do not offer a 12 month warranty or any kind of warranty except a 30 days return policy only. If you’re device is faulty after 30 days, we can offer to repair it at a quoted cost depending on the fault, however, we will not replace or refund the device. We do also not refund any return shipping costs.