Frequently Asked Questions

Looking for answers? All explained below...

How long will it take to receive my order?

If your order was made before 2pm on Monday to Friday, we will post it out on the same day and you will receive it the next working day.

If your order was made after 2pm on Monday to Friday, we will post it out on the following working day and you will receive the order the day after.

If your order was made on Saturday or Sunday, it will be posted out on Monday and you will receive it on Tuesday.

Providing there are no delays or disruptions by the courier, the above timings are always accurate.

What is your refund policy?

We will accept your return for a full refund providing we receive the device in our office within 14 working days (including weekends.) Please note if the device has been tampered with such as when trying to open the screws, tampering with the motherboards e.t.c your return will be rejected. Please ensure all your data including your Apple ID/iCloud/Samsung Locks have been removed or your return will be rejected.

 
How do I track my order?

When your order is despatched, we will provide your number to our courier who will text you with updates on your delivery. You may also track your order by logging into your account. You may also call our customer support team on  (+44) 330 058 3199 to get an update on your order. You may also ask us on the Live Chat or send an email. 

 
How can I contact I Need A Mobile?

You may contact us using the following methods;

  • Use our live chat on the website to ask any questions
  • Email us on orders@ineedamobile.com
  • Call us on (+44) 330 058 3199
Do I need an account to place an order?

Yes, in order to complete your order, we require you to create an account. By default your email will be added to our special offers mailing list and you may unsubscribe at anytime.

 
What courier services do you use?

We post all our devices using DPD’s next day delivery service to UK postcodes. If you are in Northern Ireland, we post using Royal Mail special delivery and if you are in a European country other than the UK, we post using TNT Express service.

All FAQ's

What courier services do you use?

We post all our devices using DPD’s next day delivery service to UK postcodes. If you are in Northern Ireland, we post using Royal Mail special delivery and if you are in a European country other than the UK, we post using TNT Express service.

How long will it take to receive my order?
If your order was made before 2pm on Monday to Friday, we will post it out on the same day and you will receive it the next working day.

If your order was made after 2pm on Monday to Friday, we will post it out on the following working day and you will receive the order the day after.

If your order was made on Saturday or Sunday, it will be posted out on Monday and you will receive it on Tuesday.

Providing there are no delays or disruptions by the courier, the above timings are always accurate.

How do I track my order?

When your order is despatched, we will provide your number to our courier who will text you with updates on your delivery. You may also track your order by logging into your account. You may also call our customer support team on  (+44) 330 058 3199 to get an update on your order. You may also ask us on the Live Chat or send an email. 

How do I place an order?
Simply choose your device, network, colour and grade, then hit “buy.” Follow the checkout process and your order will be made. You may also call our order team on (+44) 330 058 3199 to make an order.
How can I contact I Need A Mobile?

You may contact us using the following methods;

  • Use our live chat on the website to ask any questions
  • Email us on orders@ineedamobile.com
  • Call us on (+44) 330 058 3199
Do I need an account to place an order?

Yes, in order to complete your order, we require you to create an account. By default your email will be added to our special offers mailing list and you may unsubscribe at anytime.